Return & Refund Policy

Last Updated: October 18, 2026

At VOVVX, we believe that great design should bring joy to everyday living.

We carefully select our artistic table clocks, contemporary home décor, and design-inspired accessories to provide our customers with a satisfying shopping experience.

If you are not completely satisfied with your purchase, we're here to help.

Please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, your item must:

• Be in its original condition.
• Be unused and undamaged.
• Include all original accessories and components.
• Be returned with its original packaging, where reasonably possible.
• Be accompanied by proof of purchase or your order number.

Please contact us before sending any item back.

Returns sent without prior authorization may not be accepted.

These conditions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team using the contact information provided on our website.

Website: https://vovvx.com

When contacting us, please provide:

• Your order number.
• Your name and email address.
• The item you wish to return.
• Your reason for requesting a return.

Our customer support team will review your request and provide return instructions.

If your return is approved, we will provide the appropriate return address.

Please do not return products to the original shipping address without confirmation.

Our return processing address may differ from the original shipping location.

3. Return Shipping Costs

Change-of-Mind Returns

If you wish to return an item because you changed your mind, no longer need it, or are not satisfied with your purchase for reasons unrelated to a product defect or our error:

Customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning your item.

VOVVX is not responsible for return packages lost in transit when customers arrange their own shipping, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

If the issue is confirmed, VOVVX will provide an appropriate resolution, which may include:

• A replacement.
• A refund.
• A prepaid return label or reimbursement of reasonable return shipping costs, where a return is required.

Customers will not be responsible for return shipping costs resulting from our error or a confirmed product defect.

4. Damaged or Defective Products

We carefully package our products to help ensure they arrive in good condition.

However, if your order arrives damaged or defective, please contact us promptly.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the damaged or defective product.
• Photographs of the packaging, if available.

We will review the information and provide an appropriate solution.

Depending on the circumstances, we may arrange a replacement or issue a refund.

In certain cases, we may resolve the issue without requiring the defective item to be returned.

Nothing in this section limits your rights under applicable consumer protection laws.

5. Return Eligibility and Exceptions

For change-of-mind returns, the following items may not be eligible unless otherwise stated:

• Items damaged through misuse or improper handling after delivery.
• Items with missing components or accessories.
• Items that have been substantially altered after delivery.
• Products specifically identified as non-returnable before purchase, where such restrictions are permitted by law.

Products purchased during promotional events are generally eligible for returns under this policy unless a clearly disclosed, lawful exception applies.

Discounted items are not automatically excluded from our 30-day return policy.

These restrictions do not affect any mandatory rights or remedies relating to defective or incorrectly supplied products.

6. Exchanges

If you would like to exchange an item for a different product, please contact our customer support team.

Exchanges are subject to product availability and approval.

For change-of-mind exchanges, customers may be responsible for applicable return shipping costs.

If an exchange is required because we shipped an incorrect or defective item, VOVVX will cover reasonable shipping costs associated with correcting the issue.

If the requested replacement is unavailable, we will offer an appropriate alternative or refund.

7. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the refund decision.

If your return is approved, we will initiate your refund within 5–10 business days after receiving and inspecting the returned item.

Refunds will generally be issued to the original payment method used at checkout.

Please note:

• Refunds are processed in the currency of the original transaction.
• Your bank or payment provider may require additional time to post the refund.
• The time required for the refund to appear in your account depends on your payment provider.
• Any applicable deductions will be communicated in accordance with this policy and applicable law.

If more than 10 business days have passed since we confirmed that your refund was processed, please contact our customer support team.

8. Partial Refunds

In certain circumstances, partial refunds may be offered where appropriate and permitted by applicable law.

These may include:

• Minor cosmetic issues that do not affect the product's functionality, where you agree to keep the item.
• Missing accessories that can be separately replaced or compensated.
• Other situations where both parties agree that a partial refund is an appropriate solution.

Any partial refund will be communicated to the customer before processing.

You are not required to accept a partial refund in place of a remedy to which you are legally entitled.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Before Shipment

If your order has not yet been dispatched, we will make reasonable efforts to cancel it.

If cancellation is confirmed, a full refund will be issued to your original payment method.

After Shipment

If your order has already been shipped, cancellation may no longer be possible.

In this case, you may request a return after receiving your order, subject to our 30-day return policy.

For change-of-mind returns, customers are responsible for return shipping costs.

10. Lost Packages and Delivery Issues

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment with our logistics partners.

If your order is confirmed lost in transit, we will provide an appropriate resolution, including a replacement or refund where applicable.

Customers are not required to bear the cost of replacing or refunding an order that is confirmed lost before delivery, subject to applicable law and the circumstances of the shipment.

For more information about delivery times, please refer to our Shipping Policy.

11. Refunds for Promotional Purchases

From time to time, VOVVX may offer seasonal promotions, discount codes, or exclusive email subscriber offers.

If an eligible promotional order is returned, refunds will generally be based on the amount actually paid for the returned item, subject to applicable law.

For example, if a customer purchases an item using a valid promotional discount, the refund will generally reflect the discounted purchase price rather than the original listed price.

Any specific promotional conditions will be clearly communicated during the relevant promotional campaign.

12. International Returns

VOVVX ships products internationally from China.

For customers in the United States, the return address will be provided after a return request has been reviewed and approved.

Please do not send returns directly to China or to the address shown on the original shipping label unless specifically instructed by our customer support team.

For change-of-mind returns, customers are responsible for the applicable return shipping costs.

For confirmed defective, damaged, or incorrectly supplied items, WOZOOM will provide an appropriate return arrangement or other resolution at no additional cost to the customer, where required under this policy or applicable law.

13. Your Consumer Rights

This Return & Refund Policy does not limit or exclude any rights or remedies available under applicable United States federal or state consumer protection laws.

If a product is defective, incorrectly supplied, or materially different from its description, you may be entitled to additional remedies regardless of the standard return eligibility conditions.

Where applicable law provides greater consumer protections, those legal requirements will take precedence over this policy.

14. Contact Us

If you have any questions regarding returns, exchanges, refunds, or order cancellations, please contact us.

Brand: VOVVX
Website: https://vovvx.com
Email: support@vovvx.com

Please include your order number when contacting us about an existing purchase.

We aim to respond to customer inquiries as promptly as possible.

Thank you for shopping with VOVVX.