Shipping Policy

Last Updated: October 13, 2026

At VOVVX, we believe that great design should come with a seamless shopping experience. We are committed to delivering your favourite art-inspired home décor pieces safely and reliably.

Please review our shipping policy below for information about order processing, delivery times, tracking, and customs fees.

1. Shipping Destinations

We currently ship to customers throughout the United States.

All orders are carefully prepared and shipped from our fulfillment facilities in China.

We work with international logistics partners to ensure your order reaches you as safely and efficiently as possible.

Shipping availability for certain locations, including remote areas, Alaska, Hawaii, and U.S. territories, may vary and will be confirmed at checkout.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Please note:

• Orders placed on weekends or public holidays will begin processing on the next business day.
• Processing times may be slightly longer during major holidays, promotional events, or periods of high order volume.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Order processing time is separate from shipping transit time.

3. Shipping & Delivery Time

We aim to deliver your order as quickly and efficiently as possible.

Our estimated shipping times are as follows:

Estimated Total Delivery Time: 8–15 Business Days

Shipping times begin once your order has been dispatched.

Please note that delivery estimates are not guaranteed. Actual delivery times may vary due to customs processing, weather conditions, public holidays, carrier operations, or other unforeseen circumstances.

We appreciate your patience and understanding.

4. Shipping Fees

Shipping fees, if applicable, will be clearly displayed at checkout before you complete your purchase.

If your order qualifies for a free shipping promotion, the applicable discount will be reflected during checkout.

There are no undisclosed shipping charges added after your order has been placed.

5. Customs Duties, Import Taxes & Additional Fees

All Import Duties & Taxes Included — No Hidden Fees

At VOVVX, we believe in transparent pricing and a hassle-free international shopping experience.

All orders shipped to the United States include applicable customs duties, import taxes, and customs clearance fees in the purchase price.

You will not be required to pay any additional customs duties, import taxes, or customs clearance fees upon delivery.

WOZOOM takes responsibility for all applicable import-related charges associated with delivering your order.

The price you pay at checkout is the final amount for your order, including any shipping charges shown at checkout.

No surprise customs bills. No hidden import fees. Just a smooth shopping experience.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this number to monitor your shipment's progress.

Tracking information may take approximately 24–72 hours to become available after dispatch.

During international transit, tracking updates may occasionally be delayed.

This does not necessarily mean your package has stopped moving.

If you experience any difficulties tracking your order, please contact our customer support team for assistance.

7. Shipping Delays

Although we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

These may include:

• Customs inspections or clearance procedures.
• Extreme weather conditions.
• Public holidays or peak shipping periods.
• Unexpected carrier delays.
• Incorrect or incomplete shipping information.

If your shipment experiences a significant delay, please contact us so we can investigate its status.

We will work with our logistics partners to provide updates and assist with resolving delivery issues.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please double-check your:

• Full name
• Street address
• Apartment or unit number, if applicable
• City, state, and ZIP code
• Contact information

If you notice an error in your shipping details, please contact us as soon as possible.

We will do our best to update your address before your order is dispatched.

However, once an order has been shipped, address changes may no longer be possible.

Additional costs resulting from incorrect shipping information may apply where permitted by applicable law and disclosed in accordance with our policies.

9. Lost or Missing Packages

Your order matters to us, and we want to ensure it arrives safely.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment with the carrier and provide assistance.

If your package is confirmed lost during transit, we will offer an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer protection laws.

10. Damaged Items During Shipping

We carefully package our products to help ensure they arrive in excellent condition.

However, if your item arrives damaged, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

• Your order number.
• A description of the damage.
• Clear photographs of the damaged item.
• Photographs of the original packaging, if available.

Our customer support team will review the issue and arrange an appropriate solution, including a replacement or refund where applicable.

11. Multiple Shipments

In some cases, orders containing multiple items may be shipped in separate packages.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

Each package may arrive at a different time.

We will provide the available tracking information so you can monitor your deliveries.

12. Returns & Refunds

If you are not completely satisfied with your purchase, please refer to our Refund Policy for detailed information about returns, refunds, and eligibility.

We offer a 30-day return policy, subject to the terms and conditions outlined in our Refund Policy.

For any shipping-related issues, please contact us so we can assist you.

13. Contact Us

If you have any questions regarding shipping, delivery times, customs fees, or order tracking, our customer support team is here to help.

Website: https://vovvx.com

Please contact us using the contact information provided on our website.

We are committed to making your shopping experience as smooth and enjoyable as possible.

Thank you for shopping with VOVVX!